We want you to love your shoes. If something isn’t right, here’s how we’ll make it better.

Return Conditions:

  • Returns accepted within 14 days of delivery

  • Items must be unused, in original packaging, and in resellable condition

  • Customer is responsible for return shipping unless the item is defective or incorrect

Non-Returnable:

  • Sale/discounted items

  • Items that show signs of wear or damage

Refunds:

  • Refunds will be issued to your original payment method within 5–7 business days after approval

  • Shipping fees are non-refundable

How to Start a Return:

Email info@fiorvii.com with your order number and issue description